Effective Date: 6th Aug 2026
At Ramdev Silver Private Limited, we are committed to delivering premium-quality jewellery and ensuring customer satisfaction. If you receive a damaged, incorrect, or eligible product, this Refund & Exchange Policy explains the conditions under which you may request a refund or exchange.
By placing an order through our website, you agree to the terms outlined below.
1. Eligibility for Returns, Refunds & Exchanges
We offer a 3-day return and exchange window from the date your order is delivered.
A request will only be considered if it falls under one of the following circumstances:
- You received a damaged product.
- You received an incorrect product.
- You require a size exchange (where applicable).
Requests made after the 3-day period will not be accepted.
2. Return & Exchange Conditions
To qualify for a refund or exchange, the product must:
- Be unused and unworn.
- Be in its original condition.
- Be returned with all original tags, packaging, invoices, certificates (if applicable), and accessories.
- Show no signs of misuse, alteration, or damage after delivery.
Ramdev Silver reserves the right to reject any request that does not meet these conditions.
3. Non-Returnable & Non-Exchangeable Products
The following items are not eligible for returns, refunds, or exchanges:
- Sale or clearance products.
- Products returned after the 3-day return period.
- Products that have been used, worn, altered, or damaged after delivery.
- Products returned without original packaging, tags, invoices, or certificates.
- Requests based solely on slight colour variations due to photography, lighting, or screen settings.
4. How to Request a Return or Exchange
If your order qualifies, please follow these steps:
- Contact our customer support within 3 days of receiving your order.
- Provide your order number.
- Describe the issue in detail.
- Share clear photographs or videos of the product and packaging if requested.
- Wait for approval from our support team before returning the product.
Returns or exchanges sent without prior approval may not be accepted.
5. Return Shipping
For approved return or exchange requests:
- Ramdev Silver will arrange or authorize the return shipment.
- Customers should not ship products without receiving return instructions from our customer support team.
6. Product Inspection
After receiving the returned product, our quality assurance team will inspect it to verify that it meets the eligibility criteria.
If approved:
- The exchange will be processed (subject to product availability), or
- The refund will be initiated in accordance with this policy.
If the product does not meet the required conditions, the request may be declined, and the product may be returned to the customer.
7. Exchange Policy
Eligible products may be exchanged only for:
- Correct size (where available).
- Replacement of a damaged product.
- Replacement of an incorrectly delivered product.
If the requested replacement is unavailable:
- We may offer a similar product of equivalent value (with your consent), or
- Process a refund to the original payment method.
Ramdev Silver reserves the right to determine product availability at the time of exchange.
8. Refund Policy
Once your returned product has been inspected and approved, your refund will be processed.
Refunds will be issued using the same payment method used for the original purchase.
Examples include:
- UPI
- Credit Card
- Debit Card
- Net Banking
- Digital Wallet
- Cash on Delivery (where applicable, refund details may be requested separately)
Refunds cannot be transferred to a different account unless required by law.
9. Refund Processing Time
After approval:
- Refunds will be initiated promptly to the original payment method.
- The time taken for the amount to reflect in your account depends on your bank, card issuer, or payment provider.
Ramdev Silver is not responsible for delays caused by financial institutions.
10. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us immediately.
To help us resolve your request quickly, you may be asked to provide:
- Your order number.
- Photographs of the product.
- Images of the packaging.
- A brief description of the issue.
11. Colour Variation Disclaimer
We make every effort to display our jewellery accurately.
However, slight differences in colour, finish, or appearance may occur due to:
- Mobile or computer screen settings.
- Studio lighting.
- Photography.
- Natural characteristics of the materials.
Such variations are normal and do not qualify as defects.
12. Limitation of Liability
Ramdev Silver Private Limited reserves the right to refuse any refund or exchange request that does not comply with this policy or where misuse, fraud, or policy abuse is suspected.
13. Policy Updates
We reserve the right to modify or update this Refund & Exchange Policy at any time without prior notice.
The latest version will always be available on our website.
14. Contact Us
If you have any questions regarding refunds or exchanges, please contact us:
Ramdev Silver Private Limited
Registered Address:
Shop No. 4, Yogidhara Society,
Yogi Chowk, Puna Simada Road,
Surat, Gujarat – 395006, India
Email: support@ramdevsilver.com
Phone:
+91 8320930387
+91 7600510078
Customer Support Hours:
Monday to Saturday
10:00 AM – 8:00 PM (IST)