Contact Us

Store Address

Shop no 4 yogi Dhara society yogi chowk Puna Simada Road Surat, Gujarat, India- 395006

Call Us

+91 76005 10078

Mail Us

support@ramdevsilver.com

Contact Us

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Frequently Asked Questions

Are all your jewellery pieces made from genuine 925 sterling silver?

Yes. Every jewellery piece sold by Ramdev Silver is crafted using genuine 925 sterling silver. We maintain strict quality standards throughout our manufacturing process to ensure exceptional craftsmanship, premium finishing, and lasting durability. If a product includes gemstones or other materials, those details are clearly mentioned on the product page.

How long does it take to process and deliver my order?

We usually process and dispatch orders within 2–3 business days. Once dispatched, most deliveries across India arrive within 5–7 business days. International delivery times vary depending on the destination and customs procedures. You will receive tracking details as soon as your order is shipped.

What is your return and exchange policy?

We offer a 3-day return and exchange window for eligible orders. Returns or exchanges are accepted only if you receive a damaged product, the wrong item, or an eligible size issue. The jewellery must be unused, returned in its original packaging, and approved by our quality team. Please contact us before sending any product back.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on eligible orders within India. COD availability depends on your delivery location and may not be available for certain PIN codes or high-value orders. The available payment options will be shown during checkout.

How do I take care of my sterling silver jewellery?

To keep your jewellery looking beautiful, store it in a dry place, avoid contact with perfumes, lotions, and harsh chemicals, and clean it gently with a soft polishing cloth after use. Proper care helps preserve its shine and extends its life for years to come.

Can I contact your team before placing an order?

Absolutely. If you need help choosing a product, checking availability, confirming sizing, or have any questions before purchasing, our jewellery experts are happy to assist you. You can reach us by phone, email, or by submitting the contact form, and we'll respond as quickly as possible during business hours.

Contact/whatsapp: 7600510078

email: support@ramdevsilver.com

Why should I choose Ramdev Silver?

Ramdev Silver is more than a jewellery brand—we are manufacturers committed to quality. By controlling every stage from design to finishing, we deliver genuine 925 sterling silver jewellery with premium craftsmanship, elegant designs, and reliable customer support. Every piece is created to help you celebrate life's moments with confidence and style.

How quickly will I receive a response after contacting you?

Our customer support team aims to respond to all enquiries within 24 business hours, and many queries are answered much sooner during our support hours (Monday to Saturday, 10:00 AM to 8:00 PM IST). For faster assistance, please include your order number (if applicable) and a clear description of your query.

How can I be sure my payment is secure?

Your security is our priority. We use trusted and secure payment gateways to process all online transactions. Your card details, UPI PIN, CVV, and banking credentials are never stored on our servers, ensuring a safe and secure shopping experience.

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