Effective Date: 6 Aug 2026
Last Updated: 6 Aug 2026
At Ramdev Silver Private Limited, customer satisfaction is important to us. We are committed to providing high-quality jewellery and a smooth shopping experience. If you receive a damaged, incorrect, or eligible returnable product, this Refund Policy explains how refunds are processed.
By placing an order on our website, you agree to this Refund Policy.
1. Eligibility for Refund
You may be eligible for a refund only if your return request is approved and falls under one of the following circumstances:
- You received a damaged product.
- You received the wrong product.
- You received a product with a size issue (where applicable).
All refund requests must be submitted within 3 days of receiving your order.
2. Return Conditions
To qualify for a refund, the product must:
- Be unused and unworn.
- Be returned in its original packaging.
- Include all original tags, invoices, certificates (if applicable), and accessories.
- Be in the same condition as received.
Products that do not meet these conditions may not be eligible for a refund.
3. Non-Refundable Items
Refunds will not be issued for:
- Sale or clearance items.
- Products returned after the 3-day return period.
- Products showing signs of use, wear, or damage caused after delivery.
- Products returned without original packaging, tags, invoices, or certificates.
- Requests based solely on slight colour variations caused by screen settings, photography, or lighting.
4. Return Request Process
To request a refund:
- Contact our customer support within 3 days of delivery.
- Provide your order number and a brief description of the issue.
- Share clear photographs or videos of the product and packaging, if requested.
- Our team will review your request and may ask for additional information.
- If approved, we will provide return instructions.
Returns sent without prior approval may not be accepted.
5. Return Shipping
For approved return requests:
- Ramdev Silver will arrange or authorize the return shipment.
- Customers should not send products without receiving return instructions from our support team.
6. Inspection of Returned Products
Once the returned product reaches our facility, it will be inspected by our quality assurance team.
If the product satisfies our return conditions, the refund will be approved.
If the inspection determines that the product does not meet the eligibility requirements, the refund request may be declined, and the product may be returned to the customer.
7. Refund Method
Approved refunds will be processed using the same payment method used for the original purchase.
Examples include:
- UPI
- Credit Card
- Debit Card
- Net Banking
- Digital Wallet
- Cash on Delivery (where applicable, refund details may be collected separately if needed)
Refunds cannot be transferred to a different account unless required by applicable law or operational necessity.
8. Refund Processing Time
Once your refund has been approved and processed:
- The refund will be initiated to the original payment method.
- The time taken for the amount to reflect in your account depends on your bank, payment provider, or card issuer.
Any delays caused by financial institutions are outside the control of Ramdev Silver.
9. Damaged or Incorrect Products
If you receive:
- A damaged product, or
- An incorrect product,
please contact us immediately with supporting photographs or videos.
Our team will review your request promptly and provide an appropriate resolution in accordance with this policy.
10. Refused Deliveries
If an order is refused at the time of delivery without a valid reason accepted by Ramdev Silver, any refund (if applicable) may be reduced by return shipping or other charges incurred by the Company.
11. Policy Updates
Ramdev Silver Private Limited reserves the right to modify or update this Refund Policy at any time without prior notice.
The latest version will always be available on our website.
12. Contact Us
For refund-related questions or assistance, please contact:
Ramdev Silver Private Limited
Registered Address:
Shop No. 4, Yogidhara Society,
Yogi Chowk, Puna Simada Road,
Surat, Gujarat – 395006, India
Email: support@ramdevsilver.com
Phone:
+91 8320930387
+91 7600510078
Customer Support Hours:
Monday to Saturday
10:00 AM – 8:00 PM (IST)